FineKnobs Product Samples Policy
We encourage our customers to purchase samples to ensure that when they place their order, they are well-aware of the product quality, style, size, material and finish that they are purchasing.
Since every sample is manufactured to order, we are unable to provide samples at no charge. Therefore, samples can be purchased in small quantities using our standard ordering process.
However, when a subsequent order is placed that began with a sample order, within 60 days of placing the sample order FineKnobs will provide a 10% credit on a subsequent order up to the cost of the sample order less freight.
In order to receive your credit, email us at office@fineknobs.com to explain this entire situation (e.g. citing all the orders that you consider to be samples orders preceding your production order). When we confirm the applicable credit due, your production order will be credited within five (5) business days.